VoIP

Business voice that works wherever your team works.

Move beyond a traditional phone system with flexible VoIP and hosted voice services from ISP COZA. We can help businesses modernise office calling, connect multiple locations and give users the tools they need to communicate from desk phones, computers or supported mobile applications.

VoIP built around your requirements.

VoIP can suit small offices through to larger multi-site environments. The solution can be designed around existing numbers, departments, call flows and the way customers need to reach your team.

WHAT WE CAN PROVIDE

Hosted PBX services.
SIP-based business voice and SIP trunking where appropriate.
New geographic or business numbers, subject to availability.
Number porting where supported.
Desk phone provisioning and supported softphone options.
Extensions for office, remote and multi-site users.
IVR / auto-attendant menus.
Ring groups, hunt groups and call queues.
Voicemail and voicemail-to-email options.
Call recording and reporting where selected, configured and legally appropriate.
Call routing, business hours rules and overflow options.
Integration with the underlying business connectivity solution.

BUSINESS BENEFITS

Keep business numbers while modernising the phone system where porting is available.
Add or move extensions without the limitations of a traditional on-site PBX.
Support office, remote and multi-branch users.
Create professional call flows for sales, support and reception teams.
Manage connectivity and voice through one provider relationship.
Scale the solution as teams, departments and locations change.

HOW WE APPROACH IT

We review existing numbers, extensions, departments and call flows.
Porting requirements and service availability are confirmed.
The hosted voice design is prepared, including IVR, groups and routing.
Phones and user applications are provisioned.
Calls, failover behaviour and inbound routing are tested before final cutover.

Frequently asked questions

Can we keep our existing telephone numbers?
In many cases, yes. Number porting depends on the existing number type, provider and porting rules. We will confirm what can be moved before the migration is scheduled.

Do we need fibre for VoIP?
VoIP needs stable IP connectivity, but it does not have to be fibre in every case. We assess the connection quality, capacity and resilience before recommending the voice design.

Can staff use the system when working remotely?
Supported hosted-PBX solutions can provide remote extensions or softphone options. The final feature set depends on the voice platform and security requirements selected.

Can we set up departments and call queues?
Yes. Call flows can be designed around reception, sales, accounts, support and other teams using menus, groups, queues and routing rules where supported.