Business Support
Business support when you need the right team involved.
When a business service is affected, clear communication and accurate technical information matter. The ISP COZA Business Support page should make it simple for customers to log a fault, access the client portal and provide the information our team needs to investigate efficiently.
SUPPORT ROUTES
- Client Portal – for service/account access and support functions once configured.
- Support ticket – preferred route for traceable fault logging.
- Telephone support – publish the approved business support number and hours.
- Email support – publish the approved support address.
WHAT TO INCLUDE WHEN LOGGING A FAULT
- Company name and site name.
- Affected service or circuit reference if available.
- Site address.
- Contact person’s name and mobile number.
- When the problem started.
- Whether all users or only some users are affected.
- Any error messages or relevant screenshots.
- Whether equipment has power and whether any local power event occurred.